Customer Service & Operations Manager (Fully Remote)
Job title: Customer Service & Operations Manager (Fully Remote) in USA at AutoMarket
Company: AutoMarket
Job description: Seeking a highly experienced, senior-level Customer Service & Operations Manager to join our quickly growing team.This multifaceted customer service and operations role requires expert-level communication skills and a proven track record of productivity while working from home. The ideal candidate is a highly competent, self-driven professional eager for the right opportunity to put their skills in the spotlight and fast-track their career growth.This is a full-time, fully remote position. Our remote environment is highly active and fast-paced, so this isn’t the right fit for someone looking to coast, multitask, or remain stagnant while working from home.RESPONSIBILITIES
- Serve as the primary point of contact for all client questions, concerns, etc
- Promptly respond to and manage client emails, calls, and voicemails.
- Address and resolve all client inquiries while delivering outstanding customer service that exceeds client expectations.
- Facilitate internal client processes such as onboarding, offboarding, billing, and invoicing to ensure accuracy and efficiency.
- Perform routine administrative tasks including daily job board postings using provided templates and guidelines.
- Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors.
- Learn different areas of the business, fill operational gaps, and mentor or train new team members as we scale.
- Assist with various administrative tasks, collaborations, internal projects (e.g., employee handbooks, process documentation, training manuals), etc.
- 4+ years of customer service experience minimum (B2B preferred)
- 2+ years of full-time remote experience (hybrid/covid not applicable)
- Exceptional verbal, written, and interpersonal communication skills
- Bachelor’s Degree or equivalent professional experience required
- Proven track record of self-management, productivity, and consistency working independently
- Ability to understand customer needs, take ownership, and solve problems
- Extremely organized, reliable, and phenomenal attention to detail
- Ability to pass upfront and random Drug Screenings as required
- Working at-home computer with reliable high-speed internet (50 Mbps+)
- Technically adept with proficiency in CRM’s, Microsoft Office, etc
- Automotive industry knowledge or experience is a plus
- Competitive pay plan (base salary from $60,000 to $90,000+)
- Freedom to work from home without micromanagement
- Full benefits package (health, dental, life, etc)
- Company-sponsored 401(k) retirement plan
- Paid vacation/PTO + paid holidays
- Standard 5-day work week w/ no weekends
- Monthly home internet/equipment allowance
- Annual $250 stipend to support any home office needs
- Unparalleled career growth and advancement opportunities
- Work with modern, cutting-edge tools and tech including AI
- Casual, positive, and friendly work environment
- Healthy work-life balance w/ flexible work schedules
- And so much more!