Wholesale Customer Service Representative I in Waltham, MA
Job title: Wholesale Customer Service Representative I in Waltham, MA at Sullivan Tire & Auto Service
Company: Sullivan Tire & Auto Service
Job description: DescriptionSullivan Tire, an employee owned company, is seeking a Wholesale Customer Service Representative I at our Waltham location. This individual will support sales efforts by providing customer service and order fulfillment to our internal and wholesale customers. They will work closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures.Major Responsibilities: * Provide customer service and support to our internal and wholesale customers via telephone
- Provide customers with current product information, quotations and inventory to fulfill orders
- Process accurately and efficiently orders for internal and wholesale customers for the purchase of tires, parts and service
- Performs data entry and administrative tasks accurately and in a timely manner
- Coordinates deliveries with shipping departments
- Assumes additional responsibilities as requested
- Minimum of a high school diploma with two years of customer service experience
- Tire and automotive service industry experience preferred
- Excellent phone skills with the ability to offer highest quality of customer service
- Customer Service attitude
- Working knowledge of Microsoft Office (Excel/Word) and Inventory Management Database
- Strong verbal communication skills
- Conflict resolution skills
- Multi-tasks
- Detailed-oriented
- Proven ability to work independently as well as part of a team
- Health Insurance- including Medical, Vision, and Dental
- Life and Disability Insurance
- Paid Holidays, Personal Time, and Vacation Time
- Discounted Services
- Employee Owned! Employee Stock Ownership Plan
- Flexible Spending
- 401(k) with Company Match
- Tuition Reimbursement