Senior Analyst - Account Services
About the position The Senior Analyst - Account Services at Verizon is responsible for managing key State and Local Government client projects, ensuring successful outcomes on large-scale network implementations. This role involves coordinating cross-functional teams, crafting detailed project plans, and maintaining communication with customers and management to drive service excellence and meet project objectives.
Responsibilities
- Serve as the primary project management contact for key State and Local Government clients.
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- Support high visibility strategic project and service implementation.
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- Forge cross-functional partnerships to facilitate project completion.
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- Craft detailed project plans and present business updates.
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- Provide ongoing status and action reporting to stakeholders.
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- Identify global resource requirements and coordinate team efforts.
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- Plan and anticipate issues, adjusting strategies to meet objectives.
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- Develop, review, and continuously improve project processes.
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- Drive project timelines and keep team members on track.
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- Scope and develop project plans for complex projects, including resource, time, and budget estimates.
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- Provide support to resolve complex issues and problems.
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- Govern intermediate projects or programs to ensure customer satisfaction.
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- Coordinate the transition of programs from development to implementation.
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- Implement recommendations for successful project completion.
Requirements
- Bachelor's degree or four or more years of work experience.
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- Three or more years of relevant work experience in project management.
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- Experience managing complex projects with multiple work streams and stakeholders.
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- Demonstrated vendor management experience.
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- Strong communication skills, both verbal and written.
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- Experience dealing with key customers at both frontline and management levels.
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- Proficiency in Microsoft Office applications (Excel, PowerPoint, Project, etc.).
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- Ability to motivate and influence teams to achieve outcomes.
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- Demonstrated flexibility in handling various situations.
Nice-to-haves
- A degree in project management or related field.
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- Experience working with Federal customers at various levels.
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- Strong familiarity with Verizon tools, processes, and products.
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- PMP Certification.
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- Exceptional organizational and time management skills.
Benefits
- Health and wellness benefits
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- Short term incentives
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- 401(k) Savings Plan
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- Stock incentive programs
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- Paid time off
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- Parental leave
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- Adoption assistance
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- Tuition assistance
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- Other incentives
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