Analyst Care Planner - Behavioral Health
Description:
- Fully remote position
- Work from home anywhere in the U.S
- Schedule: Monday - Friday 8:00am - 5:00pm
- Provides comprehensive support and service to behavioral health clinical teams
- Provides outreach to members to educate them about available specialty programs and to solicit their participation
- Assists members locate services
- Facilitates follow-up calls
- Collects information on patient progress and adherence to treatment plan
- Provides information to members regarding mental health and substance abuse benefits
- Works closely with the clinician to insure healthy outcomes for the member
- Miscellaneous administrative duties such as Provider/community resource searches
- Handling Transition of Care requests
- Executing letters of agreement with non-par providers
- Obtaining discharge verifications and non-complex authorizations
- Work requires sitting for extended periods
- Talking on the telephone and typing into the computer
Requirements:
- 2 years Behavioral Health care experience
- Previous Customer Service experience
- Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding
- Previous Managed Care experience (Preferred)
- Psychology or Social Services experience (Preferred)
- Education Associates Degree OR equivalent combination of education and experience
Benefits:
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Many other benefits depending on eligibility
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