Robotics Manager IT - OpenSpan/Automation Anywhere (Remote)
Overview
This is a remote role that may be hired in several markets across the United States. We are seeking a dynamic and experienced Robotics IT Manager - OpenSpan/Automation Anywhere to lead our enterprise automation initiatives. The ideal candidate will possess strong expertise in OpenSpan (Pega RPA) or Automation Anywhere, along with a proven track record in managing RPA teams, driving automation roadmaps, and delivering measurable outcomes. This role will be instrumental in scaling our digital workforce, improving operational efficiency, and ensuring robust governance across business units.
Responsibilities
- Lead end-to-end delivery of RPA/robotics solutions across business verticals using OpenSpan or Automation Anywhere
- Manage a team of developers, analysts, and support resources to ensure quality execution and operational excellence
- Design and implement robust automation governance, including intake, prioritization, compliance, and change control processes
- Partner with business stakeholders to identify, assess, and prioritize automation opportunities that align with strategic objectives
- Oversee the development lifecycle — from requirements gathering, design, build, UAT, deployment to production support
- Ensure security, compliance, and audit readiness of RPA solutions, working closely with InfoSec and Risk teams
- Track and report automation KPIs, cost savings, and performance metrics to senior leadership
- Maintain platform health and coordinate upgrades, patches, and vendor management
- Drive continuous improvement, innovation, and scalability across the automation ecosystem
Qualifications
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
Preferred Qualifications
- 12+ years of experience in IT, with at least 8 years in RPA/robotics leadership roles
- Hands-on expertise in OpenSpan (Pega RPA) or Automation Anywhere
- Proven experience in managing cross-functional teams and large-scale automation portfolios
- Deep understanding of software development lifecycle (SDLC), agile methodologies, and DevOps practices
- Strong analytical, problem-solving, and communication skills
- Familiarity with other automation tools (e.g., UiPath, Blue Prism) is a plus
- Experience with process discovery, OCR technologies (e.g., ABBYY), and integration with enterprise systems (ERP, CRM, etc.) preferred
- Strategic thinker with an execution mindset
- Ability to manage multiple priorities in a fast-paced environment
- Executive presence and stakeholder management skills
- Passion for automation, innovation, and driving digital transformation
This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $110,152 and $168,900. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. Apply Job!