Market Manager

About the position Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Supply – Stays team plays a key role in shaping these stays. As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values.

Responsibilities

• Build and manage partner relationships within assigned territory

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• Directly manage accounts to meet and exceed quarterly/annual sales goals

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• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales

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• Prospect and onboard new, high quality supply in your assigned geography

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• Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients

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• Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market

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• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders

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• Hold regular optimization calls and business reviews with your partners

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• Develop strong and long lasting partnerships

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• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners

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• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance

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• Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.

Requirements

• 6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.

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• 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.

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• Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.

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• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.

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• The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.

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• Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.

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• Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.

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• Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.

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• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.

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• Based in South Carolina, and must be willing to regularly travel to your assigned territory. Typical expectation would be once every quarter.

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• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector.

Nice-to-haves undefined

Benefits

• Base pay range of $111,000—$130,000 USD

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• Bonus eligibility

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• Equity options

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• Employee Travel Credits

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