System and Tools Enablement Manager (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way. Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

Responsibilities

This person would:

• Own all setup of tools like Gong, Mixmax, etc.
• - Own Salesforce integration work and partner closely with the BizTech team on day-to-day management.
• Ensure we're implementing all learnings and best practices into the dozens of workflows, call scripts, etc that agents use.
• Manage data, insights and reporting from Gong, Mixmax, etc.
• Drive the systems and tools execution and operationalization supporting central programs and strategies
• Own clear communication on the program progress and roadmap
• Partner with our Revenue Operations team and Market Managers to define the key sales support systems/processes for programs required to meet the rapid growth of the business and achieve revenue attainment and market development objectives.
• Support Territory Leads & Market Managers with general day to day questions and system bugs and training
• Partner with our internal teams (CRM, IT) and tools vendors to execute on the vision and the roadmap
• Prioritize team requests and requirements to support our company and field team goals
• Provide up-to-date visibility into project roadmaps and escalate issues when necessary

REQUIREMENTS:

• Minimum 10 years in a sales enablement or operations role combined experience demonstrating success managing complex projects from start to finish
• Proven track record as a great cross-functional business partner and ability to lead within a cross-functional environment
• Strong strategic and critical-thinking skills. Able to connect dots and proactively develop proposals and solutions
• Systems-thinker and able to translate strategy to execution across multiple teams
• Experience onboarding new reps and supporting their ongoing learning and development
• Experience across the Customer Lifecycle with pre-sales, sales and customer success teams
• Bachelor degree required
• Excellent verbal and written communication skills
• Accuracy and attention to detail
• Professional and consistent work habits, strong work ethic, driven to achieve company goals
• Proven ability to succeed in both collaborative and independent work environments
• Proficient in Salesforce, Excel and GSuite
• Strong business acumen with an ability to build relationships with and partner with other executives and build relationships across a complex organization
• Strong team player with a track record of cross functional collaboration.

Belonging & Accommodations: Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner. Pay Rate Range: $60-$70/hr Benefits: Medical, Dental, Vision, 401K Apply Job!