Senior-Advanced Analytics

About the position The Senior-Advanced Analytics position at AT&T Services, Inc. involves analyzing Key Performance Indicator (KPI) trends to provide actionable insights for business partners. The role focuses on translating complex analysis into clear recommendations, developing visualizations and dashboards, and enhancing data management strategies to support business objectives. This position requires collaboration with cross-functional teams to implement data-driven strategies that improve customer engagement and satisfaction.

Responsibilities

• Analyze Key Performance Indicator (KPI) trends to discern business implications and potential root causes.

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• Provide actionable insights to business partners based on analysis, enabling informed decision-making.

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• Translate complex analysis results into actionable intelligence and recommendations for partner organizations and executives.

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• Develop and communicate insights through compelling visualizations and dashboards.

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• Develop best practices for visualizations and dashboards, ensuring scalability across multiple use cases.

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• Continuously refine and enhance visualization techniques to align with industry standards and evolving business needs.

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• Develop, evolve, and maintain core analytics tables to adapt to changing business requirements and enhance customer insights.

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• Implement strategies for efficient data management and integrity to ensure the reliability of analytical outputs.

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• Drive efficiency and automation in recurring processes and analytical tasks, optimizing resource utilization and reducing turnaround time.

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• Perform ad hoc analytics to address high-priority business goals, offering quick and data-driven solutions to emerging challenges.

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• Support the evolution and utilization of customer data to segment customers and identify high-value cross-sell, up-sell, and retention targets.

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• Collaborate with cross-functional teams to implement data-driven strategies for customer engagement and satisfaction.

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• Apply advanced analysis and big data techniques to deliver detailed insights crucial for shaping company strategy, driving revenue growth, integrating products, and reducing costs.

Requirements

• Master's degree or foreign equivalent in Business Administration, Data Science, Statistics, or Engineering.

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• 3 years of experience in the job offered or in a related occupation applying advanced analysis and big data techniques.

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• Experience utilizing Python, Airflow, Databricks, Palantir, Snowflake, and Microsoft Power Platform Solutions.

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• Experience utilizing Power BI and Tableau.

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• Knowledge in data science, DevOps engineering, financial analysis, and product domains.

Nice-to-haves

Benefits

• Medical/Dental/Vision coverage

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• 401(k) plan

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• Tuition reimbursement program

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• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)

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• Paid Parental Leave

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• Paid Caregiver Leave

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• Additional sick leave beyond what state and local law require may be available but is unprotected

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• Adoption Reimbursement

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• Disability Benefits (short term and long term)

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• Life and Accidental Death Insurance

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• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

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• Employee Assistance Programs (EAP)

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• Extensive employee wellness programs

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• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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