MST Fully Remote ServiceTitan Scheduling Specialist

About the position The ServiceTitan Scheduling Specialist at Pink Callers is responsible for managing the day-to-day scheduling operations within a fast-paced environment. This role focuses on ensuring that technicians are efficiently dispatched to service calls, installations, and repairs while providing exceptional customer service. The ideal candidate will have a growth mindset and a strong interest in professional development, along with experience in the plumbing, HVAC, or service industry.

Responsibilities

• Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments

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• Coordinate scheduling of technicians for service calls, installations, and repairs

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• Dispatch technicians to job sites in a timely and efficient manner

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• Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes

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• Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints

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• Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner

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• Organize and maintain systems for documents, invoices, and client records

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• Process payments from customers and follow up on overdue accounts as necessary

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• Assist in setting up and implementation of ServiceTitan

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• Additional responsibilities to support the growth of the company

Requirements

• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services

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• Proficiency in Google Suite, Slack and in dispatching software such as ServiceTitan

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• Excellent time management skills and the ability to multitask and prioritize work

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• Attention to detail and problem solving skills

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• Excellent communication with customers, suppliers, and team members

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• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers

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• Must have a clear background check

Nice-to-haves

Benefits

• Work from home flexibility

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• Professional development opportunities

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