Customer Service and Operations
About us Light is a fast-growing startup reimagining how people access and interact with electricity. We believe the future of energy is personalized, digital, and seamless—and we're building the platform to make that possible. We're a small, ambitious team tackling one of the most complex and impactful industries of our time. Our approach challenges decades of utility convention, and we’re looking for curious, driven people to help us reshape the way energy is delivered and experienced. If you’re excited to be part of an early-stage company where your work directly shapes the product, the customer experience, and the future of the business—we’d love to meet you. The Role As a Retail/Customer Operations team member at Light, you will play a key role in ensuring a seamless experience for our customers in deregulated energy markets. You will support the day-to-day operations of our retail energy platform, assisting customers, resolving issues, and optimizing internal processes to enhance efficiency. This role requires strong analytical skills, knowledge of retail energy markets (ERCOT, PJM, etc.), and a customer-centric mindset. Key Responsibilities:
- Serve as the primary point of contact for customer inquiries, ensuring a high level of service and satisfaction.
- Troubleshoot and resolve customer issues related to enrollments, billing, payments, and energy usage.
- Support retail energy operations, including account management, market transactions, and compliance with regulatory requirements.
- Analyze customer interactions and operational processes to identify trends and opportunities for improvement.
- Collaborate cross-functionally with engineering, product, and operations teams to enhance the customer experience and streamline workflows.
- Maintain a strong understanding of deregulated energy markets, staying informed about regulatory changes and industry best practices.
What You Bring:
- Bilingual (Spanish/English) with excellent communication skills.
- Strong customer service skills with the ability to effectively communicate to customers
- Prefer prior experience in retail energy customer service or operations, with knowledge of ERCOT, PJM, or other deregulated markets.
- Strong problem-solving skills and the ability to handle complex customer issues with professionalism.
- A proactive and analytical mindset, with the ability to work independently in a fast-paced startup environment.
- Experience with CRM systems, billing platforms, or energy market software is a plus.
- Based in Austin, TX, or willing to relocate to work in-person with the team.
Join us in transforming the way companies and consumers interact with energy. Be part of a team that is shaping the future of retail electricity and delivering innovative, customer-friendly energy solutions. Contact If interested, email us at [email protected] Apply Job!