Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Description:
- Supervise a team of Scheduling Operations Associates during weekend shifts.
- Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
- Monitor team performance, coach SOAs, and ensure adherence to quality standards.
- Handle escalations from clients and caregivers.
- Support caregivers and agencies in filling shifts on short notice.
- Utilize multiple software systems to track cases and communicate effectively.
- Prepare handoff reports for end-of-shift transitions.
Requirements:
- Experience supervising a customer service team and monitoring performance trends.
- Experience working in a high-volume environment.
- Proactive problem solver and able to handle difficult situations or customers as they arise.
- Extensive customer service experience - Be friendly, positive and solutions-oriented.
- Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures).
- Ability to navigate multiple technology platforms simultaneously.
- Effective communication skills with clients, patients, caregivers and families.
- Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus.
- 5+ years of customer service experience preferred.
- Fluency in Spanish is a plus.
Benefits: Apply Job!