Workday Support Manager

Overview: About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: • Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! Purpose We are seeking a highly skilled and experienced Senior Workday Support Specialist to join our team. The ideal candidate will be responsible for providing advanced support and maintenance for our Workday system, ensuring its optimal performance and functionality. This role requires a deep understanding of Workday modules, excellent problem-solving skills, and the ability to work collaboratively with various departments. This position is 100% work at home. Responsibilities: Your Responsibilities System Maintenance and Support: • Provide advanced support for Workday modules, including HCM, Payroll, Benefits, Time Tracking, and Absence Management. • Troubleshoot and resolve complex system issues and errors. • Perform regular system audits to ensure data integrity and compliance. Configuration and Customization: • Configure and customize Workday modules to meet business requirements. • Develop and maintain custom reports, dashboards, and integrations. • Collaborate with stakeholders to gather and analyze requirements for system enhancements. User Training and Documentation: • Conduct training sessions for end-users and provide ongoing support. • Create and maintain comprehensive documentation for system processes and procedures. • Develop user guides and training materials. Project Management: • Lead and participate in Workday-related projects, including system upgrades and the implementation of new modules. • Coordinate with cross-functional teams to ensure successful project delivery. • Monitor project timelines and deliverables. Qualifications: Qualifications • Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field. • Minimum trained in Workday HCM administration and configuration practices • Proven experience within HR and/or Recruitment operational space • High communication experience, with solutioning background • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Proficiency in creating custom reports and dashboards in Workday. • Knowledge of data integration tools and techniques. • Workday certification in one or more modules. • Experience with Workday Studio, EIB, and other integration tools. • Familiarity with HR processes and best practices. Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Apply Job!