Shopify Assistant for Product Listing and Customer Service

Shopify Expert & Customer Service Specialist - Long-Term Position Job Type: Full-time / Long-term contract Work Hours: 5-7 days per week (Flexible) Experience Level: Expert Job Description: We are looking for a highly proactive, detail-oriented, and experienced Shopify Expert who can manage our online store and provide top-tier customer service. Our ideal candidate has extensive knowledge of Shopify, is fluent in English, and is available to work 5-6 days per week (or even 7 when necessary). Your role is crucial in ensuring our store runs smoothly, customers receive excellent support, and products are updated efficiently. Responsibilities: • Shopify Management: • Add and update products, descriptions, and images • Make adjustments to website design and layout when needed • Ensure the website is always optimized for performance and conversions • Troubleshoot and fix any Shopify-related issues • Optimize store navigation and filters • Keep track of inventory and ensure accurate product listings • Customer Service: • Handle customer inquiries via email in perfect English • Process orders, refunds, and exchanges efficiently • Solve customer issues quickly and professionally • Improve FAQ sections and automate responses where possible • Provide a high level of customer satisfaction • Technical & Proactive Work: • Keep the store running smoothly at all times • Monitor website speed and functionality • Ensure all third-party integrations and apps function correctly • Implement new features to improve the user experience • Report and resolve any problems immediately Requirements: ? Expert-level Shopify experience (themes, customizations, product management) ? Fluent in English (both written and spoken) ? Strong customer service skills (empathetic, fast, and professional) ? Ability to work independently and proactively ? Problem-solving mindset – if something is broken, you fix it before we even notice ? Experience with Shopify apps and integrations (e.g., payment gateways, filters, and SEO tools) ? Basic design skills (to adjust banners, product images, etc.) ?Social Media Posting ?? Bonus skills: • Experience with email marketing tools (Klaviyo, Omnisend) • Familiarity with social media and content management What We Offer: ?? Long-term and stable position in a growing e-commerce business ?? Remote work with flexible hours Opportunity to be a key part of a company How to Apply: If you are highly experienced with Shopify, proactive, and have excellent customer service skills, we want to hear from you! To apply, send us: 1. Your resume and portfolio (if available) 2. Examples of Shopify stores you have worked on 3. A short message on why you’re the perfect fit for this role We will only consider applicants with proven Shopify expertise and strong customer service experience. Let’s build something amazing together! Apply Job!