DRO - Content Review Associate
As a Senior Agent, you will assist achieving team goals by supporting the team members with the following: assisting with training activities, answering questions for the team and users. You will have responsibility for achieving your own daily processing targets and for executing some of the more complex delivery items. Assist with training new joiners and Agent team members when required. Mentor new and junior agents on best practices. Identify, recommend and implement process improvements. Proactively asks questions and maintains an awareness of the clients business, operational activities, and processes within their team area. Communicate relevant information on a timely basis to Associate & Team Leads and escalate issues or complex delivery items when required. Support the sharing of process knowledge and best practices within the team and across the engagement, and can impact and influence others. Accenture is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply Job!