Community Banker
About Old Second We are a leading community bank committed to delivering exceptional customer service and financial solutions. With over 150 years of experience, we have grown from a single location to 50 branches across the Chicago area, serving businesses and individuals with integrity and expertise. Our mission is to build lasting relationships with our customers by providing personalized banking services, innovative products, and dedicated support. We strive to be the trusted partner for all your financial needs, empowering you to achieve your goals and succeed in your endeavors. Job Summary We are seeking highly motivated and customer-focused professionals to join our team as Universal Bankers. In this role, you will provide front-line customer service and sales support, including opening and closing accounts, performing account maintenance, profiling customers for new sales opportunities, and assisting with basic teller functions. Main Responsibilities Customer Service: Provide exceptional customer service to meet and exceed sales and service goals by actively engaging in bank sales processes, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Account Maintenance: Accurately open, close, and maintain customer accounts according to established policies and procedures, ensuring a high level of operational accuracy and compliance. Sales Support: Utilize strong knowledge of Old Second's products and services to advise customers on comprehensive banking options, identify cross-selling opportunities, and promote our portfolio of retail banking products, including IRAs and loans. Teller Support: Cross-train as a Teller to fill in as needed behind the Teller line, handling basic transactions, balancing drawers, and adhering to processes and procedures.
Requirements
To succeed in this role, you must possess excellent communication and interpersonal skills, with a strong focus on customer service and sales support. A high school diploma or equivalent, combined with one year of related experience in banking, cash handling, customer service, and/or sales, is required. You must also become licensed with NMLS registration within 60 days of assuming the role and meet bank training requirements. A flexible work schedule, including the ability to work evenings, weekends, and holidays, is essential. You should also demonstrate a willingness to learn and adapt to changing circumstances, as well as a commitment to maintaining a high level of customer satisfaction.
Benefits
As a member of our team, you will enjoy a competitive hourly rate, ranging from $17.50 to $28.00 per hour, depending on your level of experience and performance. Additionally, you will be eligible to participate in our Retail Incentive Plan, with payment varying based on sales performance. Apply Job!