Operations/Card Specialist

The primary role of this position is to complete next-level day-to-day tasks in Deposit Operations. The position ensures accurate and timely completion of all daily functions, prioritizing time management due to the repetition of many tasks. • Handles customer inquiries about credit/debit cards, Zelle/TransferNow, and Electronic Banking via phone calls. Additional responsibilities may include resolving other customer issues as needed. • Verifies wires according to bank wire policy and procedures. • Completes End of Day Processing. • Sweeps and indexes daily work for review by Maintenance. • Performs maintenance on EOD scan work from all PVB branches, including stop payments, WSUDS, death notices, and miscellaneous addendums. • Runs daily maintenance queries against daily maintenance records. • Completes Federal Withholding on IRA customers twice weekly. • Monitors the CSS Maintenance Inbox. • Completes Transaction Content Manager (TCM) tasks daily. • Reviews and completes daily CC and debit card reports, including disputes, provisional credits, ATM surcharges, ISA fees, ENFACT reports, etc. • Performs daily Card maintenance from branches and posts CC payments. • Monitors the CSS Card Inbox. • Familiarizes oneself with Regulation E to identify disputes that violate or are appropriate. • Processes Zelle/Transfer Now requests as they arrive. • Works Charge Off Reports. • Completes Levies for IRS/State Levies and County Suggestions. • Updates Rate Sheets. • Maintains Electronic Banking services as requested by retail branches for basic changes, such as port changes, temporary passwords, user unlocks, etc. • Serves as backup for CSS Deposit Operations. • Assists with scanning documents into the Director Archive system during overflow periods. • May be required to support other bank activities. Critical Skills • A professional demeanor in appearance, interpersonal relations, and work ethic. • Proficient in Excel and Microsoft Word for document production and information compilation. • Excellent verbal and written communication skills. • Diplomacy when dealing with customers and coworkers. • The ability to work independently, exercise good judgment, and take initiative. • Ability to multitask and prioritize multiple daily functions under conflicting deadlines. • Strong organizational skills. • Must possess excellent communication, customer service, and human relations skills. • Familiarity with bank products and services. • Strong attention to detail. Apply Job!