Customer Service Manager

The Matthew Moriarity Insurance Agency in Centennial, CO is hiring a Customer Experience Manager to join our growing team! We are one of the fastest-growing and one of the highest producing agencies in the nation, and we're looking to add a talented Customer Experience Manager to join our Customer Service team. If you enjoy helping people, working in a fast-paced, fun and team oriented environment, this is the opportunity for you! Career and leadership opportunities available and encouraged. Apply today!

Benefits

Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Hands on Training Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan Responsibilities • Process customer policy change requests. • Secure all Trailing Documents from customers. • Handle all incoming claim calls from customers and follow-up. • Complete Evidence of Insurance requests. • Develop new Financial Services opportunities. • Document each customer contact in eAgent. • Ask each customer for referrals and explain our referral program. • Treat each customer contact as a cross and up-sell opportunity including financial products. • Provide exceptional customer service and support. • Be outstanding at relationship building. • Participate in regular team meetings and brainstorming sessions. Requirements • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. • Possess an upbeat, positive and enthusiastic attitude. • Proficiency to multi-task, follow-thru and follow-up. • Excellent Communication/interpersonal skills. • Career minded vision. • Great Customer Service Skills. • Commitment to excellence, willingness to work hard, and willingness to go the extra mile. Apply Job!