Call Center Specialist - Part-Time

Our rapidly growing lead generation law practice is seeking part-time and detail-oriented Call Center Specialists to join our team. As a Call Center Specialist, you will serve as the first point of contact for individuals seeking legal assistance providing empathetic support through the screening process. The ideal candidate will be responsible for managing incoming client inquiries via outbound or inbound calls, conducting initial consultations, and providing exceptional customer service. This position plays a crucial role in the client intake process and requires strong communication skills and a passion for helping others. This position will have a starting shift of 8:00am ET and a minimum of 5 hour shifts for a total of 20 to 25 hours per week. Our call center is open 7 days a week. If you have prior customer service or legal intake experience in a call center environment, great communication skills, and a passion for helping others, apply today! Compensation: $23 hourly Responsibilities: • Make outbound calls to potential clients in response to their web form inquiries • Manage incoming calls and digital leads from existing and new potential clients • Listen attentively to caller concerns and gather relevant information about their potential or existing case • Screen incoming potential client phone calls to make sure the potential case falls within our firm's qualifying criteria while helping the caller feel heard and understood • Collect and document essential information from clients, such as personal details, contact information, case types, or any other relevant data specific to the client’s needs. Accurate data entry and organization are crucial in this role • Intake Specialists will be held to quality standards established by the organization • Intake Specialists will be eligible for monthly incentive bonuses based on individual and team performance Qualifications: • Previous experience in a customer service call center or a legal intake call center • High school diploma or equivalent required; Bachelor’s degree preferred • Firm knowledge of spreadsheet and data management, as well as computer skills • Previous experience with CRM and case management software is desired; Salesforce preferred • Possesses outstanding communication skills (both written and verbal) and a sense of empathy • Excellent organization and time-management abilities • Ability to problem-solve or manage a challenging caller while on the phone About Company TopDog Law is made up of approachable, caring, friendly, and supportive people who want to see others succeed. We have built a wonderful, cohesive team that works well together and trusts each other to follow through on what we say we’re going to do. Our team is excited to get up and go to work every day and we reward hard work. The culture here is EVERYTHING! We’re upbeat, we enjoy our jobs, and when conflicts arise, we talk through them and walk away with happy resolutions. We embody our core values of: • Embrace Change • Take Ownership • Upbeat Personality • Committed to the Organization We offer a competitive benefits package, including: • PTO • Health/Vision/Dental and AFLAC • 401(k) Employer Matched Apply Job!