Commercial Aftermarket Leader
Job Description
Summary Aftermarket Leader and Customer Support Manager for Commercial Rotorcraft
Job Description
Company Intro/About Us: GE Aerospace is a leader in aviation, providing innovative solutions and cutting-edge technology. We are committed to excellence, fostering a culture of inclusion, and supporting employees' professional growth and well-being. Site, Business, or Functional Area Overview: At our Lynn, MA location, we focus on supporting the commercial rotorcraft aftermarket sector. Our environment emphasizes teamwork, diversity, and continuous improvement, offering a wealth of benefits and opportunities for advancement. Role Overview: This full-time, on-site role involves managing the commercial CT7/T700 Aftermarket Portfolio and Strategy, including the TrueChoice service products. The Aftermarket Leader and Customer Support Manager will ensure that all functional, business, and financial objectives are met, working collaboratively across various teams to support the CT7/T700 customers.
- Manage the commercial CT7/T700 Aftermarket Portfolio and Strategy, including TrueChoice CT7 and T700 service products.
- Engage with customers at all levels, from maintainers to CEOs, ensuring strong customer relationships.
- Meet functional, business, and financial objectives for the Truechoice service product.
- Collaborate with Sales, Finance, Risk, Product Support Engineers, and Customer Support Managers.
- Lead strategy development for commercial aftermarket services, driving growth and marketing & sales campaigns.
- Manage the global fleet of GE Owned and Leased back spare engine pool and rotable modules and LRUs.
- Interpret industry trends and recommend best practices to improve products, processes, or services.
- Identify and manage complex issues, utilizing FLIGHT DECK lean processes.
- Design innovative solutions for business and customers within existing constraints.
- Lead functional teams or projects and communicate complex concepts effectively.
The Ideal Candidate: An experienced individual with a strong background in commercial product management, excellent project management skills, and the ability to build trust with customers at all levels. They should possess strong technical and business acumen. Required Qualifications:
- Significant experience in commercial product management equivalent to a Master’s degree or relevant experience with a high school diploma.
- Minimum of 5 years' experience leading products/services with expertise in documentation, planning, marketing, and executing programs.
Preferred Qualifications:
- Strong aptitude for learning or leveraging FLIGHT DECK competencies.
- Excellent oral, written, and presentation skills.
- Strong interpersonal and leadership skills.
- Ability to analyze and resolve complex problems.
- Demonstrated ability to develop trust and rapport with customers, including regulatory agencies.
- Strong organizational, documentation, and program management skills.
Additional Information:
- Scheduled Weekly Hours: 40.
- Work Shift: To be determined.
- Screening Requirements: Background and drug screening.
Closing: Join GE Aerospace and make a significant impact in the commercial rotorcraft aftermarket sector. Your role will drive innovation and customer satisfaction while supporting the advanced technology we develop and maintain. Additional Job Description Additional Information
Compensation
Grade SPB1 GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Relocation Assistance Provided: Yes Apply Job!