System Engineer

A major IT company in Houston, Texas is looking for an experienced person to fill a Systems Engineer position. ＜Job Description＞ Network & System Engineer who can maintain, trouble shoot and Support Client network systems (PC, Servers, any Cloud system, Router, Firewall, Switch, WIFI), as well as implement network and system installation plans based on the specifications. •Maintenance Work •Helpdesk work •Design & Deployment work Essential Functions : •Attend requisite internal meetings. •Attend requisite external (customer, vendor) meetings. •Report daily, weekly, monthly and in a timely manner projects and operations to supervisor. •Collaborate with team, and others. •In order to accomplish assigned tasks, improve skill and performance. Maintenance work (Tier2) For the system issue/problem which the company shall manage, the following action shall be taken as a Tier2 according to the SLA;

• Pay attention to the customer inquiries and/or system alarm.
• Respond to customer inquiries via e-mail/phone and solving their issues/problems.
• Collaborate with the vendor for solving the system issue/problem if needed.
• Manage the inquiry/issue/problem from the beginning to the end and close the case.
• Propose and/or improve the system in order to reduce the customer's issue/problem.
• Propose and/or improve the monitoring system in order to resolve the issue/problem proactively.
• Document the outage/system problem report.

Help Desk work (Tier1) For the inquiry/issue/problem from our customer, the following action shall be taken as a Tier1 according to the SLA;

• Pay attention to the customer inquiries and/or system alarm/monitoring.
• Respond to customer inquiries via e-mail/phone and solving their issues/problems.
• Manage the inquiry/issue/problem from the beginning to the end and close the case.

Network and System Design work For the system integration project, the following task shall be performed and completed; •Create design document based on the requirement definition. •Docs.) Inventory sheet, Parameter sheet, Logical/Physical Diagram, Test Item List/Schedule/Procedure, OM Manual etc. Deployment work For the system integration project, the following task shall be performed and completed; •Perform the configuration/setup work according to the kitting procedure and record the configuration/setup work log. •Implement, setup and test at customer site. ＜Requirements＞ Bilingual in Japanese and English Experience as a system engineer or network engineer in an IT company Employment Status Full Time Position System Engineer Language English/ Japanese Working Hours Monday to Friday, 8 hours a day ( subject to change ) Salary $60,000-80,000 / year Benefit Medical & Dental & Vision- Full Time Only Basic Life Insurance and AD&D Short-Term Disability Insurance Flexible Spending Account (FSA) Employee 401 (K) Savings Plan Vacation Time 1st year Ten (10) days Prorated 2nd year (12) days 3rd year (14) days 4th year (16) days 5th year (18) days 6th and after (20) twenty days Thirteen Paid Holidays per year Sick Time Tuition Reimbursement Program Apply Job!