All jobs

Customer Support Specialist (LATAM)

100% Remote Full-time Open now

Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!

Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.

⭐ About the role

We’re looking for a Customer Support Specialist to join the Lodgify team in Barcelona!

As a Customer Support Specialist, your primary focus will be helping customers navigate and succeed with Lodgify’s software. You’ll become a product expert and guide customers in setting up their accommodation websites and growing their vacation rental businesses. Your day-to-day will involve promptly responding to support requests, troubleshooting issues, and offering advice to help customers get the most out of Lodgify.

⭐ How will you make an impact?

  • Guide customers via email, phone, and chat.
  • Troubleshoot complex issues related to the Lodgify software.
  • Collaborate with our development team to resolve customer issues, gathering as much insights/feedback from our customers as possible
  • Identifying and documenting bugs or issues in the Lodgify software
  • Developing technical documentation for internal and external use
  • Ensuring customer satisfaction and timely issue resolution
  • ⭐ What makes you a great fit

  • Minimum 2 years of experience in customer support, tech support, or a similar role
  • Strong verbal and written communication skills inEnglish are a must.
  • Excellent troubleshooting skills and ability to diagnose complex platform-related issues.
  • Ability to work independently and manage multiple priorities in a fast-paced environment
  • Experience with CRM and customer support software like Zendesk, Intercom, or Freshdesk.
  • ⭐ How can you earn extra bonus points?

  • Experience in the travel or hospitality industry is a plus!
  • Additional Information

    Why you’ll love us:

    You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

    What's in it for you?

    The freedom to work from home.

    Salary in EUR/USD!

    ️We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.

    Great culture & working environment with an international team of over 60 different nationalities.

    Travel to our yearly team-buildingevents at company's expense.

    Boost your earning potential with our referral program that offers paid compensation.

    Dive into a career adventure with endless opportunities for growth and development.

    Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

    So, what are you waiting for? Apply now!

    All applications and CVs must be submitted in English

    apply to this job

    You might also like

    Psychiatric Nurse Practitioner (Illinois)

    100% Remote Full-time

    Licensed Psychiatrist (Illinois)

    100% Remote Full-time

    Staff Data Platform Engineer

    100% Remote Full-time

    Principal, Institutional Sales

    100% Remote Full-time

    Associate, Compliance (Credit Card)

    100% Remote Full-time

    Vice President, Portfolio Leader - Google

    100% Remote Full-time

    Deal Desk Advisor

    100% Remote Full-time

    Performance Marketing Manager - Google Ads and ASA

    100% Remote Full-time

    Supply Chain Manager

    100% Remote Full-time

    Staff Tooling Engineer

    100% Remote Full-time

    Experienced Remote Customer Service Chat Specialist – Full-Time Work from Home Opportunity with blithequark

    100% Remote Full-time

    Part-time Remote Search Analyst United Kingdom

    100% Remote Full-time

    Experienced Full Stack Software Engineer – Web & Cloud Application Development for Alexa Connected Devices

    100% Remote Full-time

    Experienced Remote Chat Agent Positions: Earn $25-$35 per Hour (Full-Time) – Flexible Home-Based Customer Service Jobs

    100% Remote Full-time

    [Entry Level/No Experience] Customer Service / Call Center Rep – Work From Home Job – The EliteJob

    100% Remote Full-time

    Customer Service Representative

    100% Remote Full-time

    Investigative Reporter – City Journal

    100% Remote Full-time

    MSP Procurement and SaaS Licensing Specialist

    100% Remote Full-time

    Experienced Online Chat Specialist – Delivering Exceptional Customer Experience in a Dynamic Remote Environment

    100% Remote Full-time

    Experienced Customer Service Representative – Work From Home Opportunity with arenaflex

    100% Remote Full-time