Remote Customer Service Representative (US Based Only)
Earn extra income this tax season as an Independent Contractor on the Agents Only Platform. We are seeking reliable and motivated individuals to deliver outstanding customer service for our tax-related products and services. This fully remote role gives you the flexibility to create a schedule, while providing essential support during the busiest time of the year. With a pay-per-performance model, agents earn an average of $17 per hour, and top performers in the top 10% can make up to $22 per hour. Availability on Tax Day, Tuesday, April 15, 2024, is required to qualify for Tax Bonus and training incentives to ensure critical coverage during this peak period. As a Remote Customer Service Representative, you will be assisting customers via phone, helping them navigate their tax filing process, answering questions about our services, and providing general support. We're looking for independent contractors with the following attributes: Self-managed, take ownership of their learning and performance proactively self learning or asking for assistance when needed Engaged User - Actively contribute to the success of the team by testing and providing feedback on world-class technology, embracing new tools and processes, and demonstrating adaptability to evolving systems. Committed (Can deliver the required number of hours on a daily basis as committed.) Communication and Interpersonal Skills (Can build a professional relationship with my mentor and peers. Can share any observations, best practices, or issues experienced.) Key Responsibilities: Take control of your work schedule and manage your own PC installation, ensuring optimal performance for seamless operations. Schedule your own mentoring sessions for failed NPS, Process, or Performance Provide courteous and efficient customer support thru phone (inbound call) during the busy tax season; with some cases of on Video support (less than 15%) Resolve TurboTax sign-in issues. Answer inquiries about amending tax returns, e-file rejections, printing/saving returns, tax refunds, and return status. Provide helpful links to relevant TurboTax support articles. Meet performance targets related to customer satisfaction, response time, and first-call resolution. Maintain a positive and professional attitude even during high-demand periods. Qualifications: Reliability is the #1 priority: You must be dependable and consistent, especially during high-demand periods leading up to and after Tax Day. Excellent communication skills (both written and verbal). Comfortable working independently in a remote work environment. Strong problem-solving and multitasking abilities. Ability to stay calm and collected when dealing with customers who may be experiencing stress. Previous customer service experience is a plus, but not required. Must be able to commit to working during the tax season peak periods (February through April). Benefits & Perks: Paid per Talk Time: $0.34/min to $0.40/min; (Average to $17 - $19 per hour) Top 10% weekly will earn $0.04/min; (average of +$2/hr) Referral Incentive: Earn extra money for referring others to join the team! Flexible Schedule: Choose hours that work best for you, with full-time or part-time options available. Self-paced Training: Complete your training at your own pace, so youre fully prepared for the busy season. Remote Work: Work from the comfort of your own home. System Requirement: Preferably, Windows Users, Mac Users would be required to use an emulator. USB Headset. 10Mbps speed, 8GB Ram, Camera Job Types: Full-time, Part-time Pay: $17.00 - $20.00 per hour Expected hours: 20 40 per week Benefits: Flexible schedule Referral program Work from home Shift: Day shift Evening shift Morning shift Application Question(s): How many years have you worked as customer service? Work Location: Remote Apply Job!