Patient Experience Specialist / Virtual Receptionist
Job Description for Patient Experience Specialist / Virtual Receptionist for No Diet Dietitian We are a team of Registered Dietitian Nutritionists on a mission to help our clients feel their best, and achieve their goals in a positive and sustainable way. We are a fast-growing company and need a virtual administrative assistant that is super organized, great with customer service, and comfortable with discussing invoices and client balances. Your Competencies: As the primary customer service representative, the receptionist will handle all incoming calls according to the office guidelines and ensure that the customer experience excellent and continuously improving. Excellent communication skills. Must enjoy talking to people and have the ability to make every incoming caller feel special. This is the first impression of the practice. Collect patient information and schedule appointments, invoice and collect the patient balance and no-show fee, submit claims and follow up on denied claims Confirm next day appointments and alert patients as to what documentation is needed Retrieve e-faxes and send electronic faxes to primary care offices Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications. Intermediate skills using Google Suite (Gmail, Sheets, Docs, Chat, etc) Working knowledge of HIPAA guidelines, handling sensitive information and medical records Proficient using technology and troubleshooting Detail oriented - accurately collect patient information, update the master tracker spreadsheet and other systems Assist with project support when needed Assist with the coordination of meetings Serve as first-line for patients who have a complaint or grievance Comfortable discussing financial matters with patients Call health insurance for customer support Miscellaneous administrative reporting for the COO and CEO Build relationships to promote a collaborative environment Be accountable for your performance Take initiative for your professional growth Other duties as assigned Be engaged and eager to build a winning team
Qualifications
Minimum Qualifications: Comfortable/ intermediate using Microsoft office products, specifically Excel Strong customer service background Bachelors Degree (preferred) and/or High School Diploma/GED 1-2 years of administrative or receptionist experience Knowledge of insurance authorization/billing requirements (preferred) Position Status Remote, part-time Schedule Details - Must have a quiet and confidential space to work and answer phone calls. Job Type: Part-time Pay: $22.00 - $26.50 per hour Expected hours: 20 30 per week Benefits: Flexible schedule Schedule: Day shift Monday to Friday Shift availability: Day Shift (Required) Work Location: Remote Apply Job!