Remote Customer Service Advocate

17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! | Wilkes-Barre, PA, USA | Hourly | Full Time Ready for a Mission That Matters? Hey there, superstar! Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine - you're a vital part of a diverse, inclusive team that's all about making a difference. The Mission As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives. The Deets • This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?) • You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST. • Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way). Your Secret Weapons • A keen ear for listening and a knack for finding solutions • The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone) • A passion for helping others and making their day better Your Arsenal • High School Diploma (but bonus points if you've got a bachelor's degree under your belt) • At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key) • You're a tech whiz and can handle our MANY web-based systems like a boss • You're all about the details and can keep track of everything The Cherry on Top • Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you) • A background in social work, behavioral health, or anything else that shows you're all about helping others • You're a customer service ninja with mad problem-solving skills Why DVS? • We're all about rewarding our team members with the good stuff (competitive salaries with longevity increases, awesome benefits, and even performance incentives) • We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it) • You'll have the chance to grow and develop in a role that will challenge you in the best way possible So what are you waiting for? If you're ready for a mission that matters, let's do this! A pre-employment drug screening and criminal background check are required prior to employment. Apply Job!