Part-Time, Data Entry Application Processor (Grant-Funded)

Category:: Part-Time Hourly Subscribe:: Department:: Enrollment Management Locations:: North Branch, NJ Posted:: Oct 23, 2024 Closes:: Open Until Filled Type:: Part-time Ref. No.:: PT Data Entry App Processor Position ID:: 182409 About Raritan Valley Community College: Ranked by WalletHub.com and Intelligent.com as the #1 community college in New Jersey, Raritan Valley Community College has been serving as an academic and cultural center for Somerset and Hunterdon County residents for over 50 years. The College has been nationally recognized for its service to the community, environmental stewardship, and commitment to diversity. It is home to a Planetarium, Science Education Institute and 3M Observatory; a Theatre offering professional performances for all ages; and an Honors College for high achieving students. The College offers more than 90 associate degrees and certificates, as well as career training and professional development courses. RVCC is located at 118 Lamington Road in Branchburg, NJ. For further information, visit www.raritanval.edu. Job Description: Raritan Valley Community College is currently seeking a Part-Time Data Entry Application Processor for the Enrollment Management department. Under the direction of the assistant director of admissions, the data entry application processor's primary responsibilities are to evaluate and process applications, verify the information, correct inaccuracies, follow-up with the student when necessary, process admission information update forms, image and link documents, organize and file paper documents, maintain and improve the student experience throughout the application process. The incumbent must be willing to go the extra mile to close the applicant cycle for admission. ? This position is funded through the Community College Opportunity Grant. The availability of the position is dependent on grant-funding. Essential Duties: Evaluate and process applications via customer resource management (CRM) software such as TargetX & Axiom. This includes verification of information and correcting inaccuracies found submitted by the applicants (residency and county codes, wrong birth year, phone numbers and SSN entered inaccurately in one field, data standards for data entry, etc.), accurate data entry into the CRM and banner, retrieval of applicant information via electronic portal (Salesforce) and contacting applicants when additional information is needed to complete the application. Daily checking to ensure that the software is running properly and notifying the Technology Services and the CRM team when issues arise. Responding to emails regarding application holds and application status, G# and passwords, and questions from colleagues. Participation (based on availability) at open house, instant decision day (IDD), registration and application days, and first year registration sessions (FYRS). Provide a high level of customer service in assisting students and colleagues with records and admission procedures. Assist with correcting error reports such as residency error reports, applicant error reports, out-of-county residency with county address, in-county residency with out-of-county address, bad phone number reports and applied not admit coming (AC) report, matching duplicate applications, and other reports as necessary. Handle electronic processing software in order to load applications and ensure that the admission checklist is accurate based on student type. Perform other related duties, including special projects as assigned by supervisor. Requirements: Minimum Qualifications: Associate's Degree required. Working experience using student information systems (SIS), database management, and customer resource management (CRM) software. Must be able to efficiently and accurately handle time-sensitive and confidential information. Strong organizational and problem-solving skills. Ability to communicate effectively, orally and in writing with a diverse student population, college employees, and the community in general. Excellent customer service skills as demonstrated by related successful work experience. Must follow the FERPA and GDPR regulations of higher education. Strong commitment to the mission of a comprehensive community college. Preferred Qualifications: Bachelor's degree, preferred. Bilingual - English/Spanish, preferred. Prior experience with Ellucian Banner (database management), Salesforce, TargetX, Axiom, preferred. Additional Information: Application Instructions: As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies. For consideration of one of the above positions, please submit your cover letter and resume, by clicking the "apply now" button. RVCC's starting rate is commensurate with educational qualifications and experience. We regret that we are unable to respond to each and every resume received. Only those candidates of interest will be contacted directly. Apply Job!