Remote Call Center Customer Service Representative

Salary Range starts at $22/hour uffered or lost a loved one due to negligence. Responsibilities • The agent will be connected to people (through an automated dialer) who filled out a form to see if they meet the criteria to potentially qualify for compensation; • High volume of connections resulting in speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify; • Work involves multitasking such as listening, answering questions, viewing multiple windows • Achieve or exceed monthly Key Performance Indicators (KPI’s) to improve retention/Upsell/Cross Sell rates and goals. • Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM) and follow scripts appropriately; • Participate in training and other learning opportunities to expand knowledge of position; • Adhere to all company policies and procedures; • Assist with other projects as needed; • Must be able to self troubleshoot and problem solve basic IT problems This is for you if… • You have excellent verbal and written communication skills • You have excellent interpersonal and customer service skills • You have strong problem-solving and conflict resolution skills • You are competitive – we work as a team but pay for performance! • You want to work 40+ hours a week Requirements • Must reside in the State of Florida or New Jersey • Must have a quiet distraction-free space to work • A Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) ( 8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU) • High-speed internet (50Mbps with 100MBps upload minimum - standard internet). • Reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30). • Strong background in call-center environment and sales focused • 2+ years of phone sales/customer service experience This is not for you if… • You cannot troubleshoot basic technical issues; • You are unable to work 40+ hours per week,each week; • You can not imagine handling 350+ calls, including disconnects, wrong number’s, or hang ups until you are connected with a viable caller; • You are unable to use problem solving skills; • You are unable to work the full training period (90 days); • You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours; Benefits • Health Insurance, Vision Apply Job!