IT Analyst I - Healthcare Technology Management (HTM) - Full Time

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach. Responsibilities & Requirements Job Responsibities: Utilizing agile and other applicable frameworks as a guide, IT Analyst I team members work as part of a collaborative team to solve customer issues and support mission-critical healthcare applications and systems. The IT Analyst I utilizes analytical thinking to understand and document new requirements and workflows with the goal of maximizing the value created for their customers. The IT Analyst I participates in all phases of the software development lifecycle including design, development, and test and performs other duties as assigned. 1.Primary Application Management •

• Serve as the primary administrator for the Nuvolo Health Technology Management (HTM) application on the ServiceNow platform.

• Manage data integrity, execute application upgrades, provide user support, and drive the adoption of new features. • Develop and maintain reporting mechanisms to support operational and strategic decision-making. 2.Recall Management • Oversee the processing and distribution of recall information across the biomedical team. • Ensure timely and accurate communication of medical device recalls to relevant stakeholders, including Life Safety Committees. 3. Billing and Reporting Facilitation •

• Generate and distribute monthly material and parts billing reports.

• Collaborate with finance and supply chain teams to ensure accurate and comprehensive cost tracking. • 4. Operational and Process Improvements • Collaborate with ServiceNow administrators and Nuvolo Customer Success teams for platform upgrades and enhancements. • Identify and implement process improvements, such as automated alerts, scheduled preventive maintenance, and asset management. • Identify and facilitate future enhancement opportunities, including PartsSource integration and Nuvolo module implementations (examples: Warehouse, Capital Planning, and Mobile Application). 5. Support and Training • Provide prompt application support, troubleshoot issues, and implement creative solutions to application problems. • Educate end-users and team members on platform updates, system changes, and best practices.6.Compliance and Documentation • Maintain compliance with regulatory requirements through accurate record management and reporting. • Prepare documentation for ACHC surveys, ODH requests, and other regulatory audits. Job Requirements: • Associate degree or an equivalent combination of education, certification, and experience is required. • 1 to 2 years of experience in the following areas: • ServiceNow Platform: Familiarity with core tools such as lists, reports, and workflows. • Process Management: Experience with preventive maintenance, asset lifecycle management, and regulatory compliance reporting. • Data and Reporting: Proficiency in creating, analyzing, and managing reports (e.g., preventive maintenance completion, recalls, costs, warranties). • Collaboration: Effective communication with IT, finance, supply chain, and external partners. • Project and Process Improvement: Demonstrated ability to implement upgrades, integrations, and identify process efficiencies. • Attention to Detail: High accuracy in record management and adherence to procedures. Hours/Shifts: • Full Time Days; Hybrid/Remote role in Ohio after training. Preferred Qualifications • Experience with agile methodologies and frameworks. • Prior experience in a healthcare IT or biomedical engineering environment. • Knowledge of compliance requirements for medical devices and healthcare IT systems. • Proven ability to manage multiple projects and prioritize tasks effectively. Apply Job!