Associate Customer Success Manager - SMB / Scale Team

Description: • The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. • We're looking for passionate, customer centric individuals to be the next Customer Success Managers. • We are looking for team members to support our smallest school districts across the country contributing to a collaborative team of CSMs. • Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts. • Onboard new districts by leading their project kickoff, data integration, and training sessions. • Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. • Build and maintain director and executive level relationships at each of your districts. • Facilitate renewal process (quote, verbal approval, signature) for your districts. • Provide well-structured customer feedback to our Product Team, collected during the various customer engagements. • Continuously define, document problems and challenges faced by our districts. • Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools. Requirements: • 2+ Years Professional Experience • Experience in implementation and customer success for a SaaS company is a plus (ideally in the K12 or EdTech industry) • Strong ability to multi-task and manage a large book of business • Experience or Ability to work in a remote environment. • Strong interpersonal skills • Project management skills (understand task dependencies/sequence and manage of tasks) • Positive attitude - you can stay optimistic in high stress situations • Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it. • Ability to close renewal agreements and multi-thread to discover expansion opportunities. • Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required • Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events. Benefits: • 100% health care coverage • 401K with matching • Dental & Vision • Parental Leave • Subsidized gym membership • Remote work stipend • Annual team offsite • Unlimited snacks, coffee, tea (in-house only) Apply Job!