Administrative Patient Experience Rep (hybrid) Plastic & Oral Surgery

About the position The Administrative Patient Experience Representative at Boston Children's Hospital plays a crucial role in supporting the Plastic and Oral Surgery Department by ensuring high-quality customer service and efficient patient care coordination. This hybrid position involves both in-person and remote work, focusing on scheduling, patient communication, and administrative tasks to enhance the patient experience in a fast-paced healthcare environment. Responsibilities • Monitor the physicians' clinical, operative, meeting, and personal schedule/calendar. , • Schedule and register patients for office visits and procedures, updating demographic and insurance information. , • Act as the primary contact between the physician and patient families, addressing and resolving patient issues and concerns. , • Manage patient call volume, answering appointment requests and routing calls appropriately. , • Coordinate care by communicating the plan of care to families and managing every step of the patient's care. , • Prepare charts for physician's clinics and check patients in for various appointments. , • Organize patient information, verify insurance, and obtain required medical records and referrals. , • Handle administrative tasks such as patient correspondence, sorting incoming mail, and processing patient paperwork. Requirements • Excellent customer-service skills and ability to express empathy in difficult situations. , • Strong attention to detail with multitasking abilities and effective communication skills. , • Ability to work with diverse internal and external constituencies. , • High School Diploma or GED; Associate or bachelor's degree preferred. , • Previous experience in an office setting is preferred; healthcare experience, dental or surgical scheduling is a plus. Nice-to-haves • Experience in dental administrative tasks or general medical surgical scheduling. Benefits • Flexible schedules , • Affordable health, vision, and dental insurance , • Child care and student loan subsidies , • Generous levels of time off , • 403(b) Retirement Savings plan , • Pension , • Tuition and certain License and Certification Reimbursement , • Cell phone plan discounts , • Discounted rates on T-passes Apply Job!