Client Account Support Senior Analyst - Supplemental Health
Description: Support all aspects of account management related to Supplemental Health products Manage incoming inquiries from existing clients and brokers Gather critical information, swiftly assess type of inquiry and the level of complexity Interact professionally with clear, effective communication Provide updates to client and Account Executive on status and resolution Leverage internal resources to resolve complex client inquiries Manage and monitor requests within internal systems Develop and maintain effective business partnerships Partner with Account Executive to prepare client materials Participate in feedback and information exchange sessions Collaborate with other Account Analysts on best practices Support Account Executive and Sales team in achieving business goals Requirements: Bachelors degree or equivalent previously related work experience Minimum of 4 years experience in client/customer service insurance environment Working knowledge of insurance products (Accidental Injury, Critical Illness and Hospital Care) preferred Self-motivated individual with the ability to multi-task, manage and resolve issues with a take charge attitude to support client needs Ability to navigate and develop relationships with all internal business partners Demonstrate active listening, written, and verbal communication and presentation skills Excellent organizational and time management skills with a strong attention to detail Effective collaboration and problem-solving skills required Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and Internet Explorer are required Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload Benefits: Comprehensive range of health-related benefits including medical, vision, dental Well-being and behavioral health programs 401(k) with company match Company paid life insurance Tuition reimbursement Minimum of 18 days of paid time off per year Paid holidays Apply Job!