Associate Customer Support Specialist, French and English

Description: • The Customer Support team is seeking a knowledgeable and customer-focused french and english fluent individual to join our team as an Associate Customer Support Specialist! • As an Associate Customer Support Specialist, you will be the first point of contact for our fleet management software, providing basic technical support and product knowledge to our customers. • You will play a critical role in ensuring customer satisfaction, resolving complex technical issues, and delivering exceptional support experiences. • This position requires a deep understanding of fleet management software, strong problem-solving skills, and the ability to communicate technical concepts effectively. Requirements: • Previous experience in a customer support or technical support role, preferably in the software industry. • In-depth knowledge of fleet management software and related technologies is a plus! • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively. • Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely. • Customer-centric mindset with a passion for delivering exceptional support experiences. • Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously. • Proficiency in using customer support tools and software, including ticketing systems, CRM software, and remote support tools. • Flexibility to work occasional evenings or weekends to accommodate customer needs. • Must be fluent in both french and english. Benefits: • Multiple health/dental coverage options (100% monthly cost coverage for employee, 50% for family) • Vision insurance • Incentive stock options • 401(k) match of 4% • PTO - 4 weeks (increases at year two) • 12 company holidays + 2 floating holidays • Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks) • FSA & HSA options • Short and long term disability (short term 100% paid) • Community service funds • Professional development funds • Wellbeing funds - $150 quarterly • Business expense stipend - $125 quarterly • Mac laptop + new hire equipment stipend • Remote working friendly since 2012 Apply Job!