Online Banking Specialist (Customer Service Center)

Online Banking Specialist (100% Remote After Training) Opportunity to join a well-established financial institution headquartered in Boston, Massachusetts, and be part of their high-level customer support departments that offer a wide range of banking services, including personal and business banking, wealth management, and insurance. A great long-term and permanent position that offers many directions to grow. Location: Lynn, MA Work Model: Onsite for first 2 months (Monday – Friday normal business hours) Remote after training: This role will be 100% remote once training is over. Must be able to work mandatory Saturdays. Benefits: • Exposure: Ability to join and gain exposure to a large financial institution and work alongside many other financial professionals, giving one many career advancement opportunities. • Remote schedule after training • Competitive Pay: Enjoy a competitive salary commensurate with your experience and skills. • Comprehensive Benefits Package: • 401K Retirement Plan • Health Insurance, Vision, and Dental Insurance • Promotions and Salary Evaluations: Regular performance evaluations with opportunities for salary increases and career advancement. Responsibilities: • Customer Support: As an Online Banking Specialist, you will assist customers with online banking products, including ATMs, debit and credit cards, and online bill-paying services. • Technical Assistance: You will resolve technical issues related to online banking and help customers set up and access electronic banking services. • System Management: The role involves managing and maintaining electronic banking services such as online banking, mobile banking, ATMs, and telephone banking. Qualifications: · Minimum 1 year of customer service experience in a fast-paced environment (open to considering corporate settings, retail, restaurant, hospitality, etc.). · Friendly, outgoing, positive, “can-do,” enthusiastic, motivated personality/attitude. · Ability to articulate solutions in a demanding environment. · Previous retail banking experience is highly preferred but not required. · Prior call center or high-volume phone environment experience required. Pay and Benefits The pay range for this position is $21.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Lynn,MA. Application Deadline This position is anticipated to close on Feb 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply Job!