Customer Service Specialist - Insurance

CUSTOMER SERVICE SPECIALIST INSURANCE AGENCY Reports to: Agency Manager Location: Work from Home, onsite in South Lyon, or onsite in Plymouth, Michigan. Must reside in the Detroit Metropolitan area. Days/Hours: Monday – Friday 8:30 am – 5:00 pm JOB DESCRIPTION Due to continued growth at our insurance agency, we are looking to expand our staff. If you are looking for a supportive work environment and enjoy helping customers, this might be the perfect career opportunity for you! Our agencies insure the following: • Auto: Covers cars, including rentals, and protects against theft, vandalism, and damage from fire, flood, and other causes • Home: Covers homes and condos • Renters: Covers renters • Life: Covers life insurance • Business: Covers small businesses • Umbrella: Covers personal umbrella insurance • Boat: Covers boats and watercraft • RV: Covers RVs, including motorhomes and pickup trucks • Motorcycle: Covers motorcycles and ATVs • Mobile home: Covers mobile homes Preferred characteristics of the ideal candidate: • Excellent written and verbal communication skills • Internal motivation to perform at a high level • Great team attitude with willingness to learn and help others • Reliability and punctuality • Strong morality and ethics Required characteristics of the hired candidate: • Already obtained their Property & Casualty (P&C) license. • Minimum 1+ years of exceptional, client facing, Customer Service experience. What you will do: • Work directly with customers through inbound and outbound phone calls. • Calls range from helping customers maintain their memberships to adding vehicles to insurance policies and more. • Listen and understand customer issues, while offering meaningful solutions. • Proactively offer valuable products and services. • Actively listen and engage Members and fellow Team Members with a “can do” attitude. • Operate in a fluid environment – we are not one size fits all. • Be open to an ever-changing atmosphere in which coaching and development leads to positive growth. What you will need: • Prior Customer Service experience. • Recent Call Center experience preferred. • Demonstrate excellent communication skills (written, verbal, and listening). • Ability to multi-task and perform well in a fast-paced environment. • Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation. • A flexible and positive attitude to navigate our ever-changing environment. • Must be able to pass a background check and drug test. Remarkable Benefits: • Medical, dental, and vision insurance. We pay 60% of these benefits. • 401(k) savings plan • 401(k) company match up to 3% • Disability insurance • Paid time off Job Type: • Full-time • Work from Home, onsite in South Lyon, or onsite in Plymouth Compensation: • Salary - $45,000.00 - $70,000.00 salary per year, commensurate with experience. • Annual bonus program paid out in March & December • Paid time off and holiday pay License/Certification: • Insurance Producer (P&C) License (required) Powered by JazzHR IBO020OauB Apply Job!