Patient Relations Representative
Job Description
Work Schedule: This is a part-time, 0.9 FTE position that is scheduled to work Monday through Friday from 8:00 am to 5:00 pm. Hours may vary based on the operational needs of the department. This position is remote for individuals living in Wisconsin or Illinois. Be part of something remarkable Join the #1 hospital in Wisconsin! We are seeking a Patient Relations Representative to: Serve as an initial contact for patients, families, visitors, and staff. Perform the initial intake for incoming issues (including patient grievances/complaints and contacts from staff). Manage grievances/complaints and other cases with low to moderate complexity. At UW Health, you will have: An excellent benefits package, including health and dental insurance, paid time off and retirement plans. Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. Access to UW Healths Wellness Options at Work that support employee/family well-being. Tuition reimbursement - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. Qualifications Associate's Degree in Business Administration, Human Resources, Communications or Health Care related field Required Bachelor's Degree in Social Work, Human Resources, Business Administration, Education or Health Care related field Preferred Work Experience 6 months of experience in customer service handling service recovery and/or dispute resolution Required 1 year of patient contact, health care related experience Preferred Our Commitment to Diversity and Inclusion UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.
Job Description
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