Client Support Representative - Level 1

Description: • Client Support Representative Level 1 – North America • We are hiring at InnQuest Software for a Customer Support Representative to join our growing team in North America! • The successful candidate must have at least 2+ years experience in Front Desk Operations or Hotel/Front Office Management! roomMaster product experience would be ideal! • InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada, and the UK. • The Client Support Representative will provide support for all InnQuest products, facilitating case management and solutions. • This position is crucial to high customer satisfaction among InnQuest clients. • A successful candidate must be able to assess and diagnose client issues, as well as effectively articulate solutions to clients via telephone, e-mail, and chat. • Hotel Management experience is preferred for this position. • Here is a little window into our company: InnQuest Software was founded in 1994 with a belief that guests deserve an excellent hospitality experience, and hoteliers deserve a management system that would allow them to maximize the guest experience and property. • InnQuest’s popular hotel management software, roomMaster, is used in over 100 countries and by over 5,500 clients worldwide. • The software was developed by hoteliers for hoteliers and has been widely praised for its intuitive performance and ease of use. • roomMaster provides every software management product a hotel needs in one simple turnkey solution, including a booking engine with a channel manager linked to Expedia and Booking.com. • InnQuest’s office is in Clearwater, Florida, with international offices in Australia, Canada, and the United Kingdom with resellers in the Caribbean, Fiji, New Zealand, Cambodia, Malaysia, and South Africa. • The successful candidate can be based anywhere in the US or Canada, working in a remote work model! Requirements: • Minimum 2+ years experience in Front Desk Operations or Hotel/Front Office Management is essential! roomMaster product experience would be ideal! • Experience in technical support and/or strong troubleshooting skills • High level of knowledge of Windows operating systems and basic networking concepts • Technical certification is a plus • Understanding of hotel front desk and back-office operations • Team player • Ability to pick up new concepts easily with an initiative to learn and is self-motivated • Ability to multi-task effectively while working on multiple projects and with multiple clients • Assertive and able to resolve client issues with tact and diplomacy • Excellent communication skills required • Verbally communicate clearly • Write clearly with excellent grammar and spelling in a style appropriate for business communication • Clarify problems or issues • Good listening skills • Professional and courteous • Positive attitude • Fluent in English, both written and verbal, is essential • Legally authorized to work in the United States or Canada is essential Benefits: Apply Job!