CPS Solutions, LLC – Specialty Pharmacy SaaS, Customer Success Manager – Orlando, FL

Job title: Specialty Pharmacy SaaS, Customer Success Manager Company: CPS Solutions, LLC Job description: Employment Duration: Full time Department: Corporate Office Orlando Specialty Pharmacy SaaS, Customer Success Manager Therigy / CPS® Orlando, FL Office or Remote This is a unique opportunity for you to use your clinical or operational experience in Specialty Pharmacy to provide guidance and other clinicians in Specialty Pharmacy! Who should apply? If you have worked in specialty pharmacy as a clinical nurse, implementation manager, pharmacy technician, or a supporting role for operations and looking for a unique opportunity to use your skills in a different direction than direct support, then apply and find out if this role is a good fit for you. We also have other positions which could be good alternatives should you be interested, and we would welcome the opportunity to discuss how we may assist with your professional growth. As a Specialty Pharmacy SaaS, Customer Success Manager you will be an individual contributor responsible for building strong relationships with an assigned portfolio of strategic Specialty Pharmacy customers. The role helps our customers maximize the value of our proprietary clinical therapy management software for their patients, through a proactive and collaborate approach. Understanding specialty pharmacy workflow and suggesting solutions builds a strong client relationship and trust which is critical to your success as this role also serves as the advocate for our product services and features. Primary Responsibilities: • Responsible for account management and customer relationship for specialty pharmacy customers. While the focus will be on specialty pharmacies the position also allows for the opportunity to grow your exposure to many different specialty pharmacy models such as those within the health systems that have a more advanced and/or complex operations model. • Your experience in specialty pharmacy will help you to recognize opportunities to enhance our client's operational efficiency and provide guidance on best practices. • Through meaningful conversations with pharmacy directors and management, assist in identifying key software features which may improve their workflow and patient interactions • Identify customers who may be at risk. About Therigy: Therigy is the trusted source for innovative, best-in-class software and expert consulting services to the specialty pharmaceutical market. Clients leverage Therigy's solutions, data, and insights to achieve clinical and economic success by aligning strategy, technology, and people. We are a knowledge company. It is our firm belief that great people, working with a shared vision, make a great company. All of us together are more powerful than any one of us alone. Decisions are made best by those who are closest to the customer; answers are best determined by those closest to the problem. For an organization to be successful, everyone must execute, and everyone is responsible to deliver results. Qualifications: • Bachelor's degree in Business, Health Science or related clinical discipline. Education requirements may be satisfied with equivalent specialty pharmacy experience. • Experience with patient therapy management within a specialty pharmacy. • Skills required to effectively organize and lead in person and virtual meetings, internally and with client. • You must be organization and have exceptional verbal and written communication skills. • Self-starter with a proven track record of driving success and aligning complex customer solutions at the executive and department levels. • Ability to quickly grasp complex technical and business concepts and express them in clear language. • Strong collaboration skills; able to work effectively with other functional areas. • Exceptional verbal and written communication skills. • Working knowledge of data analytics/reporting needs of a specialty pharmacy (pharma/payor reporting). • Strong collaboration skills; able to work effectively with other functional areas. • Ability and willingness to travel up to 25% of the time as needed. CPS Requirements: All employment offers are contingent upon successfully passing a background check, drug test and signed onboarding documents. Additionally, you may be required to provide medical records or have additional medical examinations/background checks that are a specific requirement of the location or position in which you are hired. Due to the healthcare requirements of the location where you will work and the clients we support, this may include a COVID vaccine. This applies to internal transfers and status changes for internal CPS® team members. CPS® is also committed to a safe and drug free workplace. The use of marijuana for medical purposes accompanied by a prescription, even if permitted by state law, will not be considered acceptable for purposes of explaining a positive lab test result for marijuana. Benefits: All employees enjoy a competitive salary, eligibility to participate in the 401(k) savings plan with a match. Full Time employees are also eligible for a comprehensive benefits package, including Medical, Dental and Vision Insurance, Time Off Plan, Company Paid Short- and Long-Term Disability, Basic and Supplemental Life Insurance, Medical Flex and Dependent Care Accounts and more. About CPS: Founded nearly 50 years ago and employing over 2,500 clinical, regulatory, and operational pharmacy professionals, CPS Solutions, LLC, is one of the nation's largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide. CPS® helps clients tackle a variety of complex issues, such as operational efficiency, rising drug costs, regulatory & compliance, 340B, and specialty pharmacy strategy. CPS® helps healthcare leaders drive best in class pharmacy operations through skill, expertise and proprietary technologies. For more information, visit We are an Equal Opportunity Employer and do not discriminate against any qualified employee or applicant for employment because of race, color, sex, age, national origin, ancestry, religious creed, sexual orientation, gender identity and/or expression, status as a veteran, mental or physical disability or any other federal, state or local protected class . PM21 #LI-TD1 PI188994020 Expected salary: Location: Orlando, FL Apply for the job now! Apply Job!