HCA Healthcare – Virtual Insurance Follow up Representative – USA

Job title: Virtual Insurance Follow up Representative Company: HCA Healthcare Job description: Do you have exceptional customer service skills and enjoy researching and solving complex problems for patients? Are you interested in working on the business side of healthcare, following up on insurance receivables? Parallon is now seeking Insurance Follow up Representatives to work in our call center. Now is the time for you to join a team of motivated individuals working to resolve patient accounts on behalf of our hospitals. Ideal candidates will have a steady work history with excellent tenures and attendance patterns, plus a background in healthcare insurance claims. You should also share a passion for our purpose: "To serve and enable those who care for and improve human life in their community." See what makes us exceptional place to work! WHAT CAN WE OFFER YOU? • Opportunity to learn and grow, in an inclusive environment, where you will feel like family. • Competitive salary • Student loan repayment program. • Fantastic health benefits that include medical plans that will exceed your family’s needs. • Looking to further your education? Let us help you with that – tuition assistance is available for full and part time employees after 90 days, up to $5250 per year. • Plus we can offer you a whole suite of consumer discounts on items from cell phone plans to travel and more. WHAT YOU WILL DO: • Status account and document all work performed in the company and client computer systems. • Assess accounts to determine the next appropriate course of action in line with company policies and procedures. • Place outbound calls to insurance companies, guarantors, patients, doctors’ offices and/or facilities and handle incoming calls as necessary utilizing proper customer service protocol. • Process related correspondence from insurance companies and perform pertinent follow-up. • Reconcile balances and payments between insurance companies and clients computer systems. • Escalate issues to Team Lead or Manager as necessary. • Duties may vary by location • Adheres to and supports organizational IT&S standards, policies, and procedures. • Adheres to Code of Conduct. Performs other duties as assigned Qualifications • High school diploma or equivalent. • Work experience may substitute in lieu of education. • Minimum 1-2 years experience in Medical Billing/Follow-up for a facility, medical clinic, or doctor’s office and experience with Microsoft Office suite and standard office equipment (copier, fax machine) preferred. ABOUT US Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities. Apply today! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Expected salary: Location: USA Apply for the job now! Apply Job!