Operations Manager - Early Childhood Education

JOB SUMMARY The Operations Manager works in partnership with the School Leader to ensure a high-functioning and well-run school. The Operations Manager is responsible for the day-to-day operations of the school, including staff schedules, proper child/staff ratios, student enrollment, family engagement, and office processes and procedures. The individual is also responsible for establishing and maintaining a welcoming office environment for the children and families we serve. ESSENTIAL RESPONSIBILITIES • Lead the on-site implementation of the necessary operational infrastructure to support effective programming in collaboration with school leader. • Maintain accurate, timely data entry and management of enrollment system to maximize center budgeted enrollment. • Design and execute a staffing schedule that ensures proper classroom coverage at all times, optimizing consistent adult-child relationships and achievement of learning outcomes. • Collaborate with Family Engagement team members to complete the student enrollment process with accuracy and promptness, including required paperwork and maintaining accurate information within the customer relationship management database. • Manage relationships with vendors and service providers, including coordinating building and grounds maintenance to ensure health and safety is maintained in accordance with ELI policies and Indiana child care center licensing laws, rules and policies. • Serve as the front office liaison to parents and visitors, providing a welcoming environment. • Coordinate with Finance and Accounting team members in the timely and accurate collection of bills, and execute procedures for proper document tracking, retention, and record disposal and retrieval of student, family and team member information, including documentation for and attendance records of Child Care Development Fund and Title XX clients. • Administer Child and Adult Care Food Program, ensuring school’s eligibility for maximum reimbursements • Operate within budget ensuring adequate supply of materials and resources. • Coordinate with Marketing and Communications team members to maintain brand identity and exemplify brand image. • Ensure compliance with all regulatory standards and requirements, including, but not limited to, Indiana child care center licensing, Paths to QUALITY™, NAEYC and CACFP. • Serve as the school building designee during any short-term absences of the School Leader. • Other duties as assigned to advance the mission of Early Learning Indiana. EDUCATION, EXPERIENCE & REQUIREMENTS An individual must have the following education and/or experience. • High school diploma required. Bachelor’s in Early Childhood Education, Business, Psychology, Non-profit Administration or other related degree preferred • Knowledge of early childhood education practices preferred • Two (2) plus years of experience with customer relationship management (CRM) systems preferred • Two (2) plus years of experience in customer service or community engagement positions preferred • Bilingual or some Spanish fluency is a plus COMPETENCIES & SKILLS The successful employee will demonstrate individual competency in the following areas: • Ability to multi-task, prioritize and be detail-oriented • Customer service orientation • Complex problem-solving and analytical skills • Creative and critical thinking skills • Flexibility and adaptability • Ability to work collaboratively in a team environment • Ability to build and nurture relationships • Results oriented with the ability to consistently meet deadlines • Strong written and verbal communication skills • Ability to work independently, resourcefully seek answers, and remove obstacles • Microsoft Office skills (Word, Excel, PowerPoint and Outlook) WORK CONTEXT The requirements described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The team member frequently is required to: • Stand, walk, sit • Use hands and fingers to handle books, paper, technology • Use computer and other electronic equipment and technology • Communicate with multiple audiences, including children, families, and colleagues • See and read • Reach with hands and arms • Stoop, kneel, crouch, or crawl • The team member must frequently lift children or equipment up to 35 pounds. • The team member must occasionally lift children or equipment up to 50 pounds. • Legally eligible to work in the United States. The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered an all-inclusive list of work requirements. Employment with Early Learning Indiana is contingent upon satisfactorily completing pre-employment requirements. Pre-employment screenings include, but are not limited to, criminal background and drug screenings. Employment with Early Learning Indiana is at-will. About Early Learning Indiana Early Learning Indiana is a nonprofit organization on a mission to ensure children throughout Indiana are empowered with essential skills to be successful in kindergarten and beyond. We practice what we teach by operating a network of premier, community-based lab schools – called Day Early Learning centers – where we advance the science of early education, invest in a new generation of teaching and instill essential skills in nearly 1,000 children each day. Building on more than a century of experience, Early Learning Indiana also serves as a leading voice and advocate for the transformation of Indiana’s early learning landscape by addressing systemic barriers to access, affordability and quality. Learn more about us at EarlyLearningIn.org. Early Learning Indiana is an Equal Opportunity Employer. We provide Equal Employment Opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, genetic information, sex, citizenship status, military status, marital status, amnesty or other status protected by law. Apply Job!