Customer Service Representative - Behavioral Health (Mon-Fri 10:00AM-6:30PM EST) - Remote
Overview
The Behavioral Health Customer Service Representative provides advocate care to assist members with their health needs, ensuring they understand their benefits and claims. In Short Remote position, Monday-Friday 10:00AM-6:30PM EST Engage with members to understand their health needs Review member claim history for accuracy Explain member rights and responsibilities Build trusting relationships with members Perform financial data maintenance 1-3 years of customer service experience required Behavioral health experience preferred High School Diploma or GED required Eligible for bonuses and benefits Requirements 1-3 years of Customer Service experience Experience in a Call Center atmosphere Preferred: Previous Behavioral Health experience Preferred: Medical or Insurance background Education: High School Diploma or GED required; Associates degree preferred Benefits Full range of medical, dental, and vision benefits 401(k) retirement savings plan Employee Stock Purchase Plan Fully-paid term life insurance Short-term and long-term disability benefits Paid Time Off (PTO) and paid holidays Well-being programs and education assistance Discount programs with participating partners Free development courses CVS store discount Apply Job!