Full-Time Virtual Assistant (Short-Term Vacation Rentals, Airbnb, VRBO, Booking.com)

Job Description: We are seeking a highly organized and experienced Virtual Assistant with a strong background in short-term vacation rentals. The ideal candidate will have hands-on experience with platforms such as Airbnb, VRBO, and Booking.com and be familiar with various Property Management Software (PMS) commonly used in the short-term rental industry. As a Virtual Assistant, you will play a key role in supporting daily operations, managing bookings, and ensuring that guest communications run smoothly. This is a full-time remote position with the opportunity to work with a growing team in the short-term rental industry. Key Responsibilities: • Booking Management: Manage reservations across multiple platforms (Airbnb, VRBO, Booking.com) ensuring accuracy, timely responses, and prompt guest communication. • Guest Communication: Respond to guest inquiries, resolve issues, and ensure a high level of customer satisfaction from booking to checkout. • Calendar & Availability Management: Update and manage property availability across all booking platforms, ensuring accurate pricing and availability settings. • Property Management Software (PMS): Utilize PMS systems to manage booking details, guest profiles, check-in/check-out processes, and automate certain tasks as needed (e.g., Guesty, Hostaway, etc.). • Listing Optimization: Assist with listing management, including creating and updating listings, uploading photos, writing descriptions, and ensuring that properties are accurately represented across all platforms. • Guest Experience Coordination: Help manage guest reviews, ensure smooth check-ins and check-outs, and coordinate any special requests or additional services. • Reporting & Documentation: Maintain records of bookings, revenue, and other metrics to assist with reporting and performance analysis. • Administrative Support: Provide general administrative support, including managing emails, scheduling, and task organization. • Problem Solving: Address any issues that arise during the booking or guest experience process, including handling cancellations, disputes, or other service-related issues. Requirements: • Experience in Short-Term Vacation Rentals: At least 1-3 years of experience managing or assisting with short-term vacation rentals, including hands-on use of platforms like Airbnb, VRBO, and Booking.com. • Familiarity with Property Management Software (PMS): Experience with PMS tools like Hostaway and Guesty, or similar systems is strongly preferred. • Excellent Communication Skills: Must be able to communicate clearly and professionally with guests, team members, and property owners via email, phone, or messaging platforms. • Attention to Detail: Strong organizational skills with the ability to manage multiple tasks and platforms efficiently while maintaining accuracy. • Tech-Savvy: Comfortable with a variety of software tools and systems; familiarity with productivity tools like Google Suite, and project management tools (e.g., Monday.com, Hubstaff, Google Drive). • Problem-Solving Ability: Able to think on your feet, troubleshoot issues, and resolve problems quickly, especially in a customer-facing role. • Customer Service Oriented: A passion for providing excellent guest experiences and ensuring positive reviews. • Reliable Internet & Home Office Setup: A stable internet connection and a quiet, dedicated workspace are essential for this remote role. Preferred Qualifications: • Previous experience working remotely as a Virtual Assistant. • Experience in managing multiple properties simultaneously across various platforms. • Familiarity with pricing strategies and optimization for short-term rental listings. • Knowledge of local regulations and best practices in the short-term rental industry. Benefits: • Competitive pay based on experience. • Flexible, remote work environment. • Opportunities for professional development and growth within the company. • Supportive, dynamic, and friendly team culture. • The chance to work in a growing and fast-paced industry. How to Apply: If you are an experienced Virtual Assistant with a background in short-term vacation rentals and are looking for a challenging and rewarding remote position, we encourage you to apply! Please submit your resume along with a brief cover letter outlining your experience with vacation rental platforms, PMS software, and why you would be a great fit for the role. Job Type: Full-time Pay: $20.00 - $25.00 per hour Expected hours: No more than 40 per week Schedule: • Day shift • Holidays • Monday to Friday • Weekends as needed Work Location: Remote Apply Job!