Customer Service Representative I - NCC - 997166 Work from home within the Tri-County area, upon completion of onsite training
Employer Industry: Higher Education Why Consider This Job Opportunity ? Comprehensive benefits package including tuition waiver, retirement plan, medical and dental plans ? Opportunity for career advancement and growth within the organization ? Work from home within the Tri-County area after completing onsite training ? Supportive and collaborative work environment ? Competitive salaries and a commitment to employee well-being What To Expect (Job Responsibilities) ? Provide exceptional customer service across various communication channels including voice, email, web chats, texts, and faxes ? Assist students with Admissions, Enrollment, Registration, and Financial Aid processes ? Use ERP and/or CRM systems to review and manage student records ? Schedule patient appointments and coordinate referrals in accordance with clinical and insurance requirements ? Ensure compliance with health information regulations and university policies What Is Required (Qualifications) ? High School Diploma or equivalent ? One (1) year of customer service experience ? Knowledge of customer service principles and practices ? Proficient skills in problem-solving, active listening, and effective communication ? Ability to work independently and collaboratively within a team How To Stand Out (Preferred Qualifications) ? Associate or Bachelor's degree ? Experience in higher education, student services, or healthcare ? Knowledge of academic programs and federal regulations ? Familiarity with Banner, Recruit, and/or Avaya systems ? Bilingual proficiency in English and Spanish #HigherEducation #CustomerService #CareerOpportunity #RemoteWork #CompetitiveBenefits "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. Apply Job!