Chat Support Associate - (Full-Time And Part-Time)

About Us: Source One Technology is a leading provider of IT solutions and services. We're seeking highly skilled and customer-focused Chat Support Associates to join our team. Job Summary: As a Chat Support Associate at Source One Technology, you'll play a critical role in delivering exceptional customer service to our clients via live chat. You'll respond to customer inquiries, resolve technical issues, and provide product information to ensure customer satisfaction. Responsibilities: • Respond to Customer Inquiries: Answer customer live chats in a timely and professional manner. • Resolve Technical Issues: Resolve technical issues and provide solutions to customers via live chat. • Provide Product Information: Offer product information, pricing, and availability to customers. • Document Customer Interactions: Accurately document customer interactions in our CRM system. • Collaborate with Internal Teams: Work with internal teams, such as sales and technical support, to resolve customer issues. • Meet Performance Metrics: Meet or exceed performance metrics, including first response time, resolution rate, and customer satisfaction. Requirements: • High School Diploma or Equivalent: Required. • Customer Service Experience: 0-1 year of customer service experience (entry-level). • Technical Knowledge: Basic technical knowledge of computer hardware, software, and networking. • Excellent Communication Skills: Excellent written and verbal communication skills. • Problem-Solving Skills: Strong problem-solving skills and ability to think critically. • Reliable Internet Connection: A reliable internet connection with a minimum speed of 10 Mbps. • Quiet and Dedicated Workspace: A quiet and dedicated workspace with minimal distractions. What We Offer: • Competitive Salary: A competitive salary range of $35,000 - $50,000 per year (full-time) or $15 - $25 per hour (part-time). • Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off (full-time only). • Opportunities for Growth: Opportunities for professional growth and development in a dynamic and growing company. • Flexible Scheduling: Flexible scheduling options, including part-time and full-time opportunities. • Collaborative Virtual Work Environment: A collaborative and supportive virtual work environment with a team of experienced professionals. Technical Requirements: • Operating System: Windows 10 or macOS High Sierra (or later) • RAM: 8 GB or more • Processor: Intel Core i5 or AMD equivalent • Internet Connection: Reliable internet connection with a minimum speed of 10 Mbps • Headset: Noise-cancelling headset for clear communication Available shifts and compensation: Available shifts all days except Sundays and Saturdays. Compensation depends on your experience. About Source One Technology: Source One Technology is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.sourceonetechnology.com. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools. Apply Job!