Lead Experience Designer Shopping Journey

About the position The Lead Experience Designer for the Shopping Journey at Verizon is responsible for leading cross-disciplinary teams to design seamless and unified end-to-end experiences for users. This role focuses on creating and improving digitally-led experiences, ensuring that the shopping experience is reliable, simple, and exceptional. The designer will leverage research, data, and best practices to co-create experiences that meet user needs and business goals. Responsibilities • Leading cross-disciplinary teams in complex design programs to design seamless and unified end-to-end experiences for users. , • Mapping out user needs, desires, and business opportunities. , • Leveraging research, data, and best practices to explore concepts and co-create experiences with partners across the business. , • Crafting intricate journey maps, service blueprints, and user experience designs that offer clear insights and actionable recommendations. , • Conducting regular workshops with designers and stakeholders to gather insights and validate journey maps. , • Planning and facilitating team activities to identify design problems and opportunities within project briefs. , • Judging solution quality and context appropriateness, making recommendations for improvement. , • Providing directional input to the team and evolving the design system through discussions and feedback opportunities. , • Establishing best practices in shared tools and software for design. Requirements • Six or more years of relevant experience in UX design or related fields. , • Experience mapping digital journeys and/or shopping flow experience with a portfolio that includes examples. , • Experience facilitating regular workshops with designers and stakeholders. , • Proficiency in Figma and using UI libraries/structures. Nice-to-haves • Ability to champion Design Thinking philosophy throughout the business. , • Ability to capture and visualize complex journey nuances and iterate on existing designs. , • Experience working with and contributing to a design system. , • Hands-on expertise in use case development, storyboarding, mock-ups, and interactive prototypes using Figma. , • Strong thought partnering skills and the ability to advocate for user needs. , • Proficiency in digital tools designed for journey mapping and design. , • Experience using UX design best practices and understanding mobile-first and responsive design. , • Solid grasp of user-centered design, user research, user testing, and usability concerns. Benefits • Health insurance , • 401(k) , • Tuition reimbursement , • Paid time off , • Adoption assistance , • Parental leave Apply Job!