Customer Service Representative - Remote, OK

Employer Industry: Healthcare Services Why consider this job opportunity: - Starting pay rate of $14.00/hr - Comprehensive benefits package including medical, dental, and vision insurance - 401(k) Retirement Savings Plan with company match - Paid time off and paid parental leave - Opportunity to work from home with flexible requirements - Supportive team environment focused on making a positive impact on members' lives What to Expect (Job Responsibilities): - Receive and document customer concerns, ensuring all relevant information is accurate and timely - Follow company procedures and input accurate trip data into systems - Multitask effectively to extract necessary information from multiple systems - Review and educate members on services and their insurance coverage - Refer unresolved customer grievances to the designated department for further investigation What is Required (Qualifications): - High School Graduate or General Education Degree (GED) - 0-2 years of related experience, with at least 6 months in a contact center or customer service role - Strong organizational, written, and verbal communication skills - Ability to type 35 words per minute or more - Capability to handle a high volume of calls, up to 100+ calls per day How to Stand Out (Preferred Qualifications): - Experience in a fast-paced environment demonstrating sound decision-making and problem-solving skills - Proficiency in Microsoft Office Suite - Ability to work independently under general supervision #HealthcareServices #CustomerService #WorkFromHome #CareerOpportunity #BenefitsPackage We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Apply Job!