Customer Service Representative

Job Summary The Customer Service Representative (CSR) will greet and assist customers with purchasing merchandise, while maintaining store stock and store cleanliness. Duties And Responsibilities • Vendor check ins & invoicing • Greets and interacts with customers • Consults with customers to understand their needs and preferences related to merchandise • Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs • Answers customers questions about merchandise • Assists customers with purchase decisions • Retrieves merchandise from sales floor, stock room, or other inventory locations • Collects payment using the store point of sale system. • Maintains store interior and exterior cleanliness • Performs other duties as assigned. • Maintains cleanliness of gas bay/ pumps & parking lot/grass island(s) • Maintain safety of store and pumps • Understands gas spill cleanup procedures • Cover call ins until relief staff is in place Required Skills/Abilities • Excellent verbal communication skills. • Excellent active listening skills. • Excellent sales and customer service skills. • Extensive knowledge of the merchandise sold. • Ability to anticipate customers’ needs. • Ability to recommend merchandise to customers. • Ability to operate or to quickly learn the store’s point-of-sale system. • Ability to manage time accordingly Education And Experience • High school diploma or equivalent preferred. • Previous retail experience preferred. • On-the-job training provided. Physical Requirements • Prolonged periods of standing and walking throughout the retail space. • Must be able to lift up to 75 pounds at times. • Must be able to bend, kneel, stoop, twist, reach above head & below knees, squat and safely climb a ladder/step stool. Apply Job!