Amazon Connect Staff Engineer (Remote)

Amazon Connect Staff Engineer • Duration: 3-month contract/ Right to hire • Contract hourly pay rate up to $90/hr • Location: 100% Remote • Because this position has the option to go from contract to full-time, we can only accept candidates with the work authorization of a US Citizen or Green Card. Job Description • Our Client's Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer for our contact center technologies. • You will help drive our insurance business transformation as we redefine experience for our customers. Position Description • Our Staff Engineer is a mid-level member of the Voice engineering staff ensuring we provide a frictionless experience to our customers and maintain the highest standards of security and availability. • Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. • The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between. Job Responsibilities • The Staff Engineer provides technical architecture & leadership for a team within a domain or medium cross-functional projects, and mentors relatively junior engineers • Implement complex parts of a system or a product • Ship high-quality work following best practices, such as adequate testing, successful rollout, and consistent monitoring • Lead efforts that set the direction for the rest of the team • Propose short-term and long-term design solutions for pain points in the system or product with clear deliverables and action items • Defines metrics and solutions translating to increased service maturity • Demonstrates incident response and problem-determination leadership • Develop and obtain consensus on enterprise-wide guidelines and policies Qualifications • Advanced experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects • Advanced experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch • Expert experience using multiple programming languages including Node.js, Python, C# • Experience implementing infrastructure as code using Terraform • Experience integrating with internal and external applications • Expert in one or more areas of software, data, systems design, development, deployment and operation • Expert in cloud, infrastructure, DevSecOps, automation and plays a lead role in building scalable solutions • Expert in data ingestion and transformation • Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery • Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM • Communicate effectively with a diverse team and foster a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood. • Actively demonstrates these behaviors. • Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due. • Experience working in an Agile environment (Scrum, Kanban, SAFe) • AWS Certifications at the Associate, Professional, or Specialty Level Experience • 6+ years of experience in Contact Center technologies and Cloud Architecture • 6+ years of professional software development experience • 3+ years experience with architecture and design • 3+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots • 3+ years of experience using Terraform as Infrastructure as Code • 4+ years of experience in open-source frameworks • 1+ years of people management experience Education • Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience #LI-GTT #gttjobs #LI-Remote 24-05266 Apply Job!