Customer Support L1 Agent (3 month contract), Remote Job
SIMPLE is a leading mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth. We help users build healthier habits through balanced nutrition, offering a safe, supportive space for actionable feedback and personalized guidance. Our method is shaped by a global team of experts in nutrition, behavior change, and digital health, enhanced through Avo, our in-app wellness assistant. With SIMPLE as their partner, users are empowered to stick to new, healthier routines. Learn more at [simple.life](https://simple.life/). We are currently seeking talented Seasonal Customer Support L1 Representatives to join our team for the busy season, with the opportunity for some top performers to potentially secure longer-term positions. Main Duties: - Handle user feedback professionally and empathetically - Collaborate with other teams and colleagues on resolving issues - Turn potentially negative customer interactions into positive experiences What We Are Looking For: - Experience with Email and Chat channels - Individuals located in the following time zones: GMT+8, GMT+3, GMT+2 - Excellent customer service skills: empathetic, accurate, compassionate, responsive, and resourceful - Fluency in written English is essential - Ability to handle routine tasks under stress and remain organized - Self-motivated and able to thrive in a fast-paced, ever-changing environment - Tech-savvy with attention to detail - 1-3+ years of experience in Technical Support, Customer Support, or a similar role - Experience with mobile products is a plus - Willingness to work shifts (2/2 day, mid or night rotation) Perks and Benefits: - Competitive salary - Fully remote position - Premium SIMPLE subscription - Emergency days Important Note: To ensure a smooth process, we kindly ask you to complete the test assignment and respond to the additional questions provided. We understand that this may feel extensive for a temporary role, but it helps us ensure the best fit for both parties. We sincerely appreciate your cooperation. Thank you for your time and interest! Apply Job!