Tech Support Rep Remote

Technical Support Reps require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, escalate potential technical issues, providing feedback on basic product functionality questions, and appropriately routing non-support related requests to a higher level of expertise. The ideal candidate will provide superior support to the end-user. Responsibilities: (Other duties may be assigned) • Consult with existing and new customers to offer a variety of products and services • Solve complex customer challenges and regain customer confidence • General knowledge of company, products, and/or services • Obtain customer information and enter into various CRM systems • Adhere to QA requirements and utilize a call flow • Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information Qualifications: • Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone • Technical PC experience (Windows, preferred) • Ability to work independently as well as part of a team (Promotes positive work environment) • Analytical and problem-solving skills • Excellent communication skills (Professional demeanor) • Ability to build rapport with customers and exhibit empathy • Proficient with technology applications; email, Internet browsers, search engines and data management systems • Basic math skills What We Offer: • Fun and Friendly work environment • Flexible schedules • Benefits; medical, dental, and vision • Excellent advancement opportunities Amazing Referral Program • - Earn $400 for every referral after 340 hours worked (60 days)! Apply Job!