Virtual Customer Service Representative

What you will do • Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries. • Assisting with website or application related issues in regards to accessing their benefits. • Answering questions regarding products or services the customer may have. • Assisting the customer with enrolling in their benefits plan through their employer. • ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation. • Transferring data from documents into the client's system. • Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections. • Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important. To qualify • You must have a high school diploma or equivalent. • At least 1 year of call center experience OR 2 years of customer service experience • Must have strong computer navigation and organizational skills. • e will pay you to complete online training, but you must commit to attending 100%, no missed time • Be able to complete and pass a background check TECHNICAL REQUIREMENTS • Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible) • Operation system: Windows 10 • Mac Computers are not compatible. • Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible) • RAM: 8GB or better • Hard Drive: 256 SSD or better • All peripherals must be wired • Must have reliable high-speed internet • 20MB download minimum • 10MB upload minimum • SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services • For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these). • We do require that you have an active, functioning webcam for training and meetings. • A second monitor/screen is required. The Details • The pay rate once you reach production is $17 per hour • This is a Full-Time position, part time hours are not available • Training is paid at $15.25 an hour • Benefit eligible after 60 days (Medical, Vision, Dental and 401k) • This is a fully remote position, 100% work from home Job Type: Full-time Pay: $17.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • On-the-job training • Paid time off • Referral program • Vision insurance • Work from home Experience level: • 1 year Shift: • 8 hour shift Work setting: • Remote Work Location: Remote Apply Job!