Customer Service Representative - Remote

Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

As a member of our Call Center team, you will support our organizational goals by creating an exceptional customer experience. With many of our team members fluent in languages beyond English, our Communication Specialists have a shared commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate. This is a fully remote position starting on 1/8/25. • The pay is $15.50/hr and you can expect to work 40 hrs/week. • We will provide you with any equipment needed, as long as you have a high speed internet connection. • We require a download speed of 25mbps and an upload speed of 10 mbps. • You can check your internet speed at www.speedtest.net using your home internet connection How you'll make an impact Responsibilities: • Engage each caller by phone with the utmost responsiveness, care and concern • Instill confidence with our customers that their information will be handled appropriately and that their experience matters • Lead customer through a guided interview process and/or follow a scripted set of questions ensuring each question is addressed and accurately captured in a written report • Pay strong attention to each detail to ensure report accuracy and timely submissions • Hold all reports in strict confidence, both internally and externally • Demonstrate flexibility as policies, schedules and people you interact with often change • Model our core values of Live It! Own It!, Say It!, Discover It! and Bring It! • Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time About You Required: • High school diploma and a minimum of 1 year of customer service experience. • Strong typing and basic computer skills. Preferred: • A quiet, secure home office or workspace with a recommended internet speed of 25 mbps download and 10 mbps upload • An accurate and minimum typing speed of 35wpm and ability to easily navigate basic technology, like Outlook • Passion for making a difference in the lives of others • Inspired by creating an exceptional customer experience and strong results orientation • A stickler for details! • A commitment to arrive to work as scheduled • Excellent verbal and written communication skills and a commitment to collaborate with people effectively at all levels and across diverse cultures Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: • Medical/dental/vision plans, which start from day one! • Life and accident insurance • 401(K) and Roth options • Tax-advantaged accounts (HSA, FSA) • Educational expense reimbursement • Paid parental leave Other benefits include: • Digital mental health services (Talkspace) • Flexible work hours (availability varies by office and job function) • Training programs • Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing • Charitable matching gift program • And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Apply Job!